Susann has dedicated her education and professional career to improving communication, specifically telling an organization's unique story and ensuring that messages are inclusive and impactful. She graduated Summa Cum Laude from the University of Houston-Downtown with a Bachelor of Arts in Communications Studies, focusing on interpersonal communication, and from the University of Houston-Clear Lake with a Masters of Arts in Cross Culture and Global Studies program, with an emphasis on Women and Gender Studies.

During her time at Rice, Susann has earned the Centennial Star Award, Outstanding Staff Associate, the Hudspeth Award, and the 2019 Student Association Mentoring Award. She participates in the mentorship program with the residential college presidents and works with many student organizations across campus. She is an adjunct professor at the University of Houston-Clear Lake and a Lecturer at Rice. Susann served as the Staff Chair for the Rice United Way Campaign from 2020 until 2024.