Susann oversees and manages communication strategies for the departments within the finance and administration division. She coordinates strategic, long-range plans and programs to meet each group's organizational objectives. Campus Events is included in her portfolio, and she ensures that the campus event manager has administrative support in managing campus events, and that they are effectively executed and communicated. Susann has dedicated her education and professional career to improving communication, specifically telling an organization's unique story and ensuring that messages are inclusive and impactful. She graduated Summa Cum Laude from the University of Houston-Downtown with a Bachelor of Arts in Communications Studies, focusing on interpersonal communication, and from the University of Houston-Clear Lake with a Masters of Arts in Cross Culture and Global Studies program, with an emphasis on Women and Gender Studies.

During her time at Rice, Susann has earned the Centennial Star Award, Outstanding Staff Associate, the Hudspeth Award, and the 2019 Student Association Mentoring Award. She participates in the mentorship program with the residential college presidents and works with many student organizations across campus. Susann is currently serving as the Staff Chair for the Rice United Way Campaign, with her term set to expire in 2023.