Susann Glenn has dedicated her education and professional career to improving communication, particularly in telling an organization's unique story while ensuring that messages are inclusive and impactful. She holds a Bachelor of Arts in Communication Studies, graduating Summa Cum Laude from the University of Houston-Downtown, with a focus on interpersonal communication. She also earned a Master of Arts in Cross-Culture and Global Studies from the University of Houston-Clear Lake, emphasizing Women and Gender Studies.

After retiring in June 2024, Susann transitioned to a consulting role at Rice University as a Program Support Communication Specialist for the Recreation and Wellness Center. In this capacity, she directs and oversees the design and implementation of a comprehensive communication strategy for an integrated employee wellness program. She ensures alignment with university goals to enhance staff and faculty health, manage healthcare costs, and foster a culture of well-being. Through her strategic communication efforts, Susann reinforces the program's alignment with the university's values and mission while highlighting its benefits and successes. She manages internal communication channels, monitors engagement, and collaborates with university stakeholders and campus leaders to ensure the program's reach and impact.

Before she retired from Rice, Susann had a distinguished career at the university, earning the Centennial Star Award, Outstanding Staff Associate, Hudspeth Award, and 2019 Student Association Mentoring Award. She also served as the Staff Chair for the Rice United Way Campaign from 2020 to 2024. She has mentored students and worked with various campus organizations throughout her career, fostering growth and leadership.

Susann has taught as an adjunct professor at the University of Houston-Clear Lake and as a Lecturer at Rice University, further contributing to the development of future leaders.