Loranda Williams-Iverson has over 30 years of experience in customer service and facilities maintenance databases. Loranda came to Rice in 2000 and aided in the implementation of the Financial Accounting and Management Information System (FAMIS) including the development of the FAMISWEB system. in 2020 and 2021, she played a leading role in the roll-out of the new service request system, TRIRIGA, which is an integrated work management system platform from IBM that includes Space Management, Capital Projects, Operations, and Maintenance modules. As the Director of Business Process, which is made up of the Facilities Service Center (FSC) and Materials Support Shop (MSS), she manages FSC coordinators, MSS Warehouse staff, and oversees the administration service requests within the TRIRIGA system.